QSO 300 Final Project Guidelines and Rubric
The final project for this course is the creation of a comprehensive case study analysis. Every business—
whether a beauty salon, automobile manufacturer, or
professional baseball team—has an operations component that creates goods and services by
transforming inputs into outputs. There are a wide variety of tools
and techniques that operations managers draw upon to increase efficiency and effectiveness, creating
value for customers. Operations management
professionals are in high demand across a variety of industries. Having basic knowledge of operations
functions and their integration capabilities is critically
important in the world of business. For example, applying the limitations of production in marketing and
sales is a routine task. Managing the equipment and
supplies needs of operations management is a basic skill looked for in finance and accounting workers.
For your final assessment in this course, you will analyze a case study that addresses several key
operations management fundamentals. You will use the tools
and techniques that operations managers use and incorporate your instructor’s feedback into the final
summative analysis. You will address the typical problemsthat operations managers face using the knowledge you have gained from this course. Finally, you will
discuss the emerging concepts of sustainability in business
management, specifically the topics of corporate responsibility and environmental compliance.
The project is divided into three milestones, which will be submitted at various points throughout the course
to scaffold learning and ensure quality final
submissions. These milestones will be submitted in Modules Two, Four, and Five. The final project is due in
In this assignment, you will demonstrate your mastery of the following course outcomes:
Evaluate the influence of operations functions on generating value for a firm and its customers
Explain theories and techniques used by operations managers for informing production processes
Accurately apply problem-solving and decision-making skills to real-world problems using quantitative
and qualitative methodologies
Integrate emerging principles into operations management functions by addressing corporate
responsibility and environmental sustainability
Using the knowledge you have gained from this course, you will write a comprehensive analysis of the case
study we have been analyzing throughout this course
(located in the Reading and Resources area of Module One) by addressing the critical elements below.
Imagine that you are hired into the role of the operations manager at the company described in the case
study. Although there are many issues facing the
company, you have some experience and are well qualified to provide direction in solving these problems.
To address many of the questions below, you will want
to review your submissions from previous modules and incorporate instructor feedback. Using the case
study, course materials, and outside sources, prepare a
cohesive case study analysis for submission as one document.
Specifically, the following critical elements must be addressed:
I. Generating Value
A. Evaluate how the company in the case study uses operations management functions to provide
products and generate value for its customers.
Support your claims with examples from the case study or outside sources.
B. Assess how this company achieves a competitive advantage using operations management. Provide
examples found in the case study or outside
sources to support your reasoning.
C. Compare and contrast service operations and manufacturing operations at the company in the case
study. How are they the same? How do they
differ? How does each of these operations provide value for their customers?
II. Theories and Techniques
A. Explain how gross-to-net calculations are processed for material requirements planning (MRP). What
specific input files would the company in
the case study need to include in this process for a successful MRP? How would you use the MRP
information to improve the operations as the
manager of this company?
B. Compare and contrast the critical path method (CPM) and the program evaluation and review technique
(PERT). What types of projects at this
company would favor PERT over CPM? Why? What types of projects at this company would favor CPM
over PERT? Why?
C. Explain the four primary priority rules for job sequencing. In what instances at the company might each
rule be most advantageous? When
would each rule be most disadvantageous? Support your claims with citations from your textbook or
D. Explain the five steps of the theory of constraints (TOC) process. To what processes might the company
in the case study apply TOC? Why wapplying TOC to these processes be advantageous?
E. Explain the steps used to develop a forecasting system. How would these steps be specifically utilized
by this company? What do you predict
would be the result of implementing a forecasting system for the top-selling product line at this company?
F. List the major categories of supply chain risk and associated risk-reduction tactics. How could the
company mitigate exposure to supply chain
disruptions caused by natural disasters?
G. Summarize the following theories: just in time (JIT), Toyota Production System (TPS), and Lean. How
are these concepts related? Describe the
advantages and disadvantages for using each of these concepts at the company presented in the case
H. Describe how total quality management (TQM) principles and tools can be used to improve quality in the
latest line of products in the context of
the case study.
III. Data Analysis
A. Draw a hypothetical process (time-function) map for producing a recently released (within the past two
years) product manufactured by the
company. As an operations manager, how will you use the value map? Be sure to include your process
map within your case study analysis.
B. Draw a cause-and-effect diagram that assesses why some of the company’s supply chain partners might
have struggled to implement some of
the company’s newly developed materials. Summarize your findings from the diagram.
C. Considering the data and options below, determine where the company should locate its new
manufacturing plant. Explain why this would be
the favorable location.
Factor Weight Mexico City Columbia, SC
Political Risk .25 70 80
Transportation Costs .20 40 90
Labor Productivity .20 85 75
Rental Costs .15 90 55
Labor Costs .10 80 50
Taxes .10 90 50
D. The company believes that it might have some inefficiencies in its inventory management process.
Develop an ABC classification system for the
following 10 items. Based on this information, what do you recommend for improving inventory
Item Annual Demand Cost/Unit
I5 1750 10.00
D1 6000 10.00
A2 3000 50.00
E9 1000 20.00
J8 2500 5.00
C7 1500 45.00
B8 4000 12.00
G2 300 1500.00
H2 600 20.00
F3 500 500.00
A. Describe how the emerging concept of the triple bottom line can be used to enhance operations
management at the company. Be sure to
address each component of the triple bottom line.
B. Explain how the company integrates ISO 14000 standards in its manufacturing plants. Support yourexplanation with citations from your textbook
or outside sources.
C. Describe ways through which the company can integrate corporate responsibility principles into their
operations. Which of these do you believe
to be the most effective? Why? Support your opinions with citations from your textbook or outside sources.
Milestone One: Managing Operations
In Module Two, you will submit a managing operations case study analysis, which evaluates how the
company featured in the case study uses operations
management functions to provide products and generate value for its customers and how it achieves a
competitive advantage using operations management,
among other critical elements. To complete this milestone, you will use the case study, your own
independent research, and the course materials. This milestone
is graded with the Milestone One Rubric.
Milestone Two: Quality, Process, and Location Analysis
In Module Four, you will submit a quality, process, and location analysis case study analysis that addresses
the typical problems that operations managers face.
To complete this milestone, you will use the case study, your own independent research, and the course
materials. This milestone is graded with the Milestone
Milestone Three: Sustaining Operations
In Module Five, you will submit a sustaining operations case study analysis that discusses the emerging
concepts of sustainability in business management,
specifically the topics of corporate responsibility and environmental compliance. To complete this
milestone, you will use the case study, your own independent
research, and the course materials. This milestone is graded with the Milestone Three Rubric.
Final Submission: Comprehensive Case Study Analysis
In Module Seven, you will submit your final comprehensive case study analysis. It should be a complete,
polished artifact containing all of the critical elements
of the final product. It should reflect the incorporation of feedback gained throughout the course. If you have
not included it already, be sure that this final
submission includes an introduction section, which provides an overview of the company and some of the
key challenges that it is facing. Also, be sure to include
a summary/conclusion section that highlights some of your most important recommendations for improving
operations at the company. This will be graded
using the Final Project Rubric.
Milestone Deliverables Module Due Grading
1 Milestone One: Managing Operations Two Graded separately; Milestone One Rubric
2 Milestone Two: Quality, Process, and
Four Graded separately; Milestone Two Rubric
3 Milestone Three: Sustaining Operations Five Graded Separately; Milestone Three Rubric
Final Product: Comprehensive Case
Seven Graded separately; Final Project Rubric
Guidelines for Submission: Written components of projects must follow these formatting guidelines when
applicable: double spacing, 12-point Times New
Roman font, one-inch margins, and citations in APA style. This assignment should be 10–12 pages in
length, not including cover page and resources.
Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%)