50 points – Service Blueprint and Fail Safe of a Service Organization – write at least 250 words. You are opening up a new service business, a tax service for
most common individual tax filings. Your service differs from other tax companies because you will have your customers fill out most of the forms (on line)
prior to meeting with the tax specialist. This approach will enable the service to be much faster and allow tax specialists to work with more clients. Before
you open this service, you are going to perform a service blueprint and try to failsafe the operation. This will take a few weeks and cost a bit of money. Why
would it be a good idea to perform a service blueprint and a failsafe of the new business?
50 points – Inputs to the Production Planning System – write at least 250 words. In Chapter 8 we studied Sales and Operations Plans and also looked at
Inputs to the Production Planning System. COVID, inflation and shortages are now major inputs to production planning. What specifically about COVID,
inflation and shortages are impacting planning for production.
50 points – ISO 9000 Certification-write at least 250 words. You are one of the lead managers for an organization that produces medical supplies. After a
very challenging year, you and the other lead managers are meeting to determine ways to improve operations. One of the manager’s suggests getting…