COMPETENCIES
________________________________________
4053.1.1 : Operations Alignment
4053.2.1 : Resources and Business Processes Management
The graduate manages resources and business processes to support an operationally efficient and innovative IT environment.
4053.3.2 : Viability Assessment
The graduate determines the viability of current and new business processes and tools to support technology operations and innovation in the organization.
INTRODUCTION
________________________________________
Throughout your career in IT management, you will be asked to develop and improve a company’s IT department to help support the company’s strategic goals and mission. When a new strategic plan is developed by a company, typically the process begins with the CEO and various stakeholders writing strategic goals, with the assistance of subject matter experts from the business. Next, strategic goals are finalized and assigned to team members and others who will formulate solutions to achieve the goals within a specific time frame and budget. Then, operational goals in alignment with the company’s strategic goals and an operations plan will be created. Finally, a workflow to move from the current environment to the future state will be developed.
For this assessment, you will create an IT operations plan from the provided strategic goals in the attached “TreasureChest Case Study.” (The case study should be read before beginning this task.)
The skills you showcase in your completed IT operations plan will be useful in your career in responding to the demands you will receive from leadership. This IT operations plan may also be added to your portfolio to show to future employers.
Read the case study attachment. You will select and record two strategic goals from the case study attachment. You will use the goals to develop IT operational goals and then create an IT operations plan. Record all responses in the attached “IT Operations Plan Template.”
SCENARIO
________________________________________
You were recently hired as the new Chief Information Officer (CIO) at a SaaS treasury management company, TreasureChest. Your main responsibility is to implement innovative changes and become the direct report for the entire IT department. The CEO has been doing this prior to your hire. The first project the CEO has assigned to you is to produce a new IT operations plan for the company. You have been given the strategic goals for TreasureChest (see attached case study) and need to ensure your IT operational goals are in alignment with the company’s strategic vision and mission.
REQUIREMENTS
________________________________________
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Note: Select and record two strategic goals from the case study attachment. All responses should be recorded in the attached “IT Operations Plan Template.”
A. Evaluate TreasureChest’s current SaaS operation, hardware, operating systems (OS), networks, software, and database. Include examples from the attached “TreasureChest Case Study” that indicate the service and delivery, scalability, flexibility, interoperability, resilience, and security of the company’s current IT environment.
B. Create three IT operational goals that align with the first strategic goal you have chosen. At least one of the IT operational goals you create must be a software solutions.
C. Create three IT operational goals that align with the second strategic goal you have chosen. At least one of the IT operational goals you create must be a software solutions.
D. Identify enhancements and associated activities that need to be executed in order to support each of the six IT operational goals you created.
E. Explain how COBIT or ITIL frameworks will be implemented in your IT operations plan to ensure the flexibility and sustainability of TreasureChest’s IT infrastructure through year one, year three, and year five.
F. Identify security risks associated with each enhancement proposed in your IT operations plan. Include steps for proactively addressing the identified risks to protect the IT security posture of the organization.
G. Create a comprehensive operational workflow representing how TreasureChest will transition from the current IT environment to the environment proposed in your IT operations plan.
H. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
I. Demonstrate professional communication in the content and presentation of your submission.
(Required Reading and Template format)Stray away from Bullet Points.
APA format and citing resources still apply. Inside of the operations template, APA formatting will be included.
Course Tips
Welcome to C927, managing Technology and Innovation.
Her is the link(Opens a new Window) to the webinar
1. There is no detailed explanation for the operating system, hardware, or database in the business case study. However, you can draw upon several conclusions, as well as you’re your own experience to satisfy the rubric based on the time that the system was originally implemented and by looking at the technology that was available at the time.
2. For section G. the operational workflow, I have been directing students to this link(Opens a new Window) as an example.
3. For section A. task two, you are only required to create an organization chart with the position and whether they are FTE or contract, along with the levels stated in the rubric. You can use a PowerPoint template to create the chart.
4. For section C. of task two, please remember that when you are discussing how you are going to eliminate two FTE positions. One requires that you do it through technology innovation, and the other requires it to be through business innovation.
5. For the ITIL and COBIT, you can find the information you need in section 1.4 of the learning resources. Remember that this is not a deep dive into either process, so keeping it at a high level is more than adequate.
Common FA
Learning Resource Tips
Tip: Be sure to review Lesson 1 and the resources from ITIL and COBIT 5 before you begin the Performance Assessment.
The learning resources for this course are in uCertify, and they provide 13 chapters divided into 3 sections or parts, that are carefully aligned to provide insight and knowledge in the required competencies for this course.
We encourage you to use the course reading resources, external resources, and the WGU Library and writing center to do you research .
https://my.wgu.edu/success-centers/writing-center(Opens a new Window)
http://wgu.libguides.com/libhome(Opens a new Window)
http://wgu.libguides.com/ITlibraryguide
