The intent of IT governance is to align the business strategy and IT investment, mitigate risk associated with IT, optimize the use of IT resources to contain costs, and create new business value based on IT solutions. These goals are accomplished by focusing on the processes associated with managing IT.
A) Changes in a business often involve IT changes, and modifications to systems may introduce problems. Find an article describing an internal failure regarding IT. Your example could be any type of IT problem, such as: an IT operational failure, IT project management cost overrun or delay, misalignment of IT investment and business strategy, IT ethical lapse resulting in reputational damage, IT solution that is buggy or error-prone, IT services unable to handle the volume of requests resulting in lost business. Briefly summarize the article and provide a weblink to it.
B) The COBIT IT governance framework groups 40 IT managing processes into five categories based on the IT lifecycle:
• Evaluate, Direct and Monitor (EDM) (Links to an external site.) – 5 processes (EDM01 – EDM05)
• Align, Plan and Organize (APO) (Links to an external site.) – 14 processes (APO01 – APO14)
• Build, Acquire and Implement (BAI) (Links to an external site.) – 11 processes (BAI01- BAI14)
• Deliver, Service and Support (DSS) (Links to an external site.) – 6 processes (DSS01 – DSS06)
• Monitor, Evaluate and Assess (MEA) (Links to an external site.) – 4 processes (MEA01 – MEA04)
Identify which of the five categories in the COBIT 2019 IT governance framework above applies to the problem you chose. Then, identify which of the processes in the COBIT category could have helped to avoid or manage the problem. Explain your analysis.
C) IT problems often occur when changes are made to meet new business needs or when external factors impact the demand for the amount or type of IT services. COBIT is a governance framework that seeks to take a holistic approach to decision-making by engaging major stakeholders in the decisions regarding the use of IT. Discuss whether involving more key stakeholders in the decision-making process would have impacted the IT problem you described above.
D) Analyze how the IT problem you described might be applicable to the business you selected in week 1. If that IT problem occurred in your business, what might have been the business impact?