You are a newly hired PACS Administrator at Regional Health Hospital (RHH). RHH’s radiology department
consists primarily of computed radiography (CR) and digital radiography (DR) imaging equipment, with the
exception of film- screen mammography. They will be switching to DR mammography equipment soon and
with this change, they will also be replacing their existing PACS system with a new one. However, the
department has multiple concerns that need to be addressed with the implementation of a new PACS
system. The touch screen monitors in the department are becoming worn, hardly recognizing when a
technologist touches the screen. There are some networking issues occurring over the last six months
since the facility has added an additional CT scanner to their equipment archive. This has resulted in
additional large image sets, which have impeded workflow and netted negative patient satisfaction surveys
(as well as adding frustrations to the radiologist when retrieving images to read). This concern is only
growing with the potential of adding large high resolution mammography images. Also, the numbers of
radiologists have doubled in size in the last two years, which has resulted in a cramped and inefficient
reading room set-up. The current reading room is dated with no collaboration from the radiologists, and a
bad lighting scheme and uncomfortable furniture. The CEO has given you the responsibility to design a
plan to implement a new PACS system and reading room for the hospital.
The current PACS vendor has made a less than satisfactory impression on the hospital. While there are not
any glaring red flags with the current vendor, you feel there may be better options out there in regards to
service, price, and efficiency. At this point, you have already assessed your site’s PACS needs and
requirements and are ready to develop your plan.Task:
Write a paper regarding your business development plan for implementing the new PACS system. It should
include the following information:
1) Introduction: You will need to discuss the importance of upgrading the PACS system. Discuss the
individuals and departments that are both positively and negatively impacted by the current P ACS system.
. 2) PACS Project Team: You will form a committee consisting of valuable team members to help you with
your business plan. What stakeholders will you invite to the committee and for what reasons?
. 3) Return on Investment (ROI): Explain the types of costs you foresee RHH incurring in this project. You
will need to create a table that demonstrates specific cost numbers. The CFO is especially interested in
when RHH will be recouping the investment so be sure to include a ROI (in years). The table should not
take up more than half of a page.
. 4) Request for Proposal (RFP): Use the outline on pages 352-358 in your text, making sure to address
. 5) Site Visit: You will be assessing the vendor’s product at a site visit at a neighboring facility, Anytime
Hospital (AH). Discuss what you will be looking for in order to gain a better understanding of the product
from the site visit (i.e. workflow, support personnel, product exposure, professional networking). What is
AH’s overall experience with the product? What is AH’s opinion of the vendor’s service and downtime due
to system failures? Are the vendor’s upgrades successful when implemented as far as Anytime
. 6) Training: You need to discuss training and applications in your paper. What training method did RHH
work out with the vendor in order to train personnel (i.e. train-the- trainer, multiple superusers, one-on-one
training for everyone, etc)? Who needs to be trained and what is the delivery of the training? How long is
the initial training, and is there any ongoing training?
. 7) Closing: This needs to include a restatement of the introduction with brief thoughts on how the new
PACS system will improve department efficiency and user satisfaction, and be sure to discuss the workload
and financial advantages.
Part 1: Research and Outline (I have provided a limited outline that I turned in. it is labeled…project part 1
limited outline, I also have attached another students example. I obviously didn’t do a great job, not graded
yet. I will give updates as given from grade on outline)
For this portion of your major course project, you will be constructing an outline that will assist you later
when you write your paper. Refer to the business development plan topics listed above. It is helpful to focus
on parts 2-6, as the introduction and closing can be added later. For this, you will need to start your
research and should include two outside sources in the information somewhere on your outline. Don’t
worry, you do not have to have to final vision completed yet, but you should have an idea of where you will
be applying your outside sources in your paper. Remember, the more detailed you are with your outline, the
easier it will be for you when it comes time to write your paper.
This is part I need you to do….
Part 2: Paper
The paper will be in APA format, with 12 point font, double spacing, and 1” uniform margins. It should
include a cover page, body (with proper in-text citations), and reference page. The body of the paper will be
at least four pages, but no more than seven pages long. You are expected to utilize at least two outside
sources of your choosing, as well as at least three citations from your textbook. You should be referring
heavily on your outline to expand your writing into the actual paper. Remember to also apply parts 1 and 7
from the business development plan when you construct your paper (introduction and closing).