PART 1:
Assess two effects that cultural competencies overall have on health care human resources management.
How does this impact workforce planning? Provide specific examples to support your rationale.
PART 2:
QUESTION 1
According to Michael E. Porter, the attractiveness of an industry, or how profitable an industry can be for a
company, is the result of five competitive pressures in the market: rivalry or competition, buyers of the
product or service, potential new organizations entering into the industry, suppliers of resources needed by
the organization, and substitute products or alternative services that a customer can choose.
True
False
5.5 points Employment at will approach
Progressive discipline approach
5.5 points
QUESTION 7
Successful international management of healthcare organizations must recognize the differences in
sociocultural, economic and legal differences.
True
False
5.5 points
QUESTION 8
Terminating an employee is one of the most disliked responsibilities of supervisors.
True
False
5.5 points
QUESTION 9
The National Labor Relations Act was passed to protect employers’ rights to protest union formations.
True
False
5.5 points
QUESTION 10
The Taft Hartley Act, an amendment to the NLRA, allowed states to pass right to work laws which allowed
employees to choose union membership or not.
True
False
5.5 points
QUESTION 11
The first step of creating a strategy is:
Developing mission and vision statements.
Setting performance objectives.An action plan to accomplish the strategy.
Evaluation of the activities.
5.5 points
QUESTION 12
The globalization of healthcare has occurred because of the increase in services offered outside the U.S.
and the impact of information technology.
True
False
5.5 points
QUESTION 13
To ensure that a termination process is fair and legal, the organization should:
Conduct routine performance appraisals.
Provide consistent employee feedback.
Communicate employer expectations to the employee.
All are correct.
5.5 points
QUESTION 14
What are characteristics of a high performance work system in the healthcare system?
Employee rewards linked to healthcare outcomes.
Employee understanding of their role in the organization.
Technologically current.
All are correct.
5.5 points
QUESTION 15
What are strategies to deal with workforce shortages?
Redesign work processes and use technology to increase efficiency and employee satisfaction.
Reintroduce a bureaucratic organizational structure with strict guidelines.
Attract a new generation of workers by introducing a flexible organizational culture.
A and C.
